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Singpass helpdesk counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.

They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.

Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.

Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check the specific centre’s timings before visiting.

Whether you’re a new user setting up Singpass for the first time or need help regaining more info access to your account, the Singpass counter provides quick and reliable support in person.